Return and Refund Policy

At ODDS, we want you to be completely satisfied with your purchases. This return and refund policy applies to apparel orders (t-shirts, hoodies, sweats, caps, accessories) and subscriptions purchased through our platform.

1. Apparel Orders

1.1 Right of Withdrawal

In accordance with Article L.221-18 of the French Consumer Code, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to justify reasons or pay penalties.

To exercise this right, you must notify us of your decision by email at hello@odds-clothing.com indicating:

• Your full name
• Order number
• Date of receipt
• Product(s) concerned
• Reason for return (optional but appreciated)

1.2 Return Conditions

To be accepted, the return must meet the following conditions:

• The product must be returned in its original packaging, with tags attached
• The product must be unworn, unwashed and undamaged
• The product must be returned within 14 days after withdrawal notification

1.3 Exclusions from Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:

• Personalized products (custom prints, embroidery, exclusive editions made to order)
• Bulk (B2B) orders subject to a specific quote and agreement
• Items whose hygiene seal has been broken after delivery (where applicable)

1.4 Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in case of a defective product or an error on our part (incorrect product, package damaged during delivery). In this case, ODDS covers the return and replacement shipping costs.

1.5 Defective or Damaged Products

If you receive a defective product, damaged during shipping, or not matching your order:

• Contact us within 48 hours of receipt at hello@odds-clothing.com
• Include photos of the product and packaging
• We will send a replacement product or process a refund within 5 business days

1.6 Quality Guarantee

All ODDS apparel pieces are made with care from carefully sourced fabrics. If a manufacturing defect appears under normal use within 30 daysof receipt, we will repair or replace the piece free of charge. This guarantee does not cover damage caused by misuse, accidents or improper care.

2. Subscriptions and Digital Services

2.1 Trial Period

Some subscriptions may include a free trial period. At the end of this period, the subscription is billed automatically unless canceled beforehand from your account settings.

2.2 Subscription Cancellation

You can cancel your subscription at any time from your ODDS dashboard or by contacting our support. Cancellation takes effect at the end of the current billing period:

• You retain access to all paid features until the end of the billed period
• No prorated refund will be issued for the remaining period
• Your data (links, QR codes, leads) is retained and accessible with free plan limitations

2.3 Subscription Refunds

If you are not satisfied with your subscription, you can request a refund within 7 days of the start of your first paid subscription, provided that:

• It is your first subscription on the platform
• The request is made within 7 calendar days of subscribing
• You have not abused the service (excessive or fraudulent use)

Beyond this period, subscriptions are non-refundable. Automatic renewals are not eligible for refunds.

3. Refund Procedure

Once your return is received and inspected, or your subscription refund request is approved:

• You will receive a refund confirmation email
• The refund will be issued to the original payment method (credit card via Stripe)
• Processing time is 5 to 10 business days depending on your bank

4. Exchanges

If you wish to exchange a product for a different model (size, color, type), contact us at hello@odds-clothing.com. Exchanges are subject to product availability and the same conditions as returns.

5. Contact

For any question about a return or refund:

• Email: hello@odds-clothing.com
• Response time: within 24 business hours